Política de envío

 

 

Last updated: July 28, 2026

Thank you for shopping with TUSSHOP. This Shipping Policy explains how orders placed through www.tusshop.com are processed, shipped, tracked, and delivered.

By placing an order with TUSSHOP, you acknowledge and agree to the terms described in this Shipping Policy.

1. ORDER PROCESSING TIME

Most orders are processed within 1–2 business days after payment has been successfully confirmed.

Order processing may include:

• Payment verification;
• Order review;
• Product availability confirmation;
• Quality inspection;
• Packing; and
• Transfer to the shipping carrier or fulfillment partner.

Orders are generally not processed or shipped on Saturdays, Sundays, or public holidays.

Orders placed after business hours, on weekends, or on public holidays will normally begin processing on the next business day.

During promotional events, new-product launches, holiday seasons, or periods of unusually high order volume, processing may require additional time.

If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the email address provided at checkout.

2. SHIPPING DESTINATIONS

TUSSHOP provides worldwide shipping to supported countries and regions available during checkout.

Shipping availability may vary depending on:

• Product type;
• Inventory location;
• Destination country or region;
• Local delivery restrictions;
• Carrier coverage;
• Customs requirements; and
• Applicable laws or import restrictions.

If your country or region cannot be selected during checkout, we are currently unable to ship the selected product to that destination.

Some products, including mirrors, rechargeable products, electronic devices, liquids, personal-care products, oversized items, or restricted products, may not be available for delivery to every country or region.

3. SHIPPING RATES

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

TUSSHOP currently offers:

FREE SHIPPING on eligible orders over USD $50.

Unless otherwise stated, the free-shipping threshold is calculated:

• After discounts have been applied;
• Before taxes, customs duties, and import charges; and
• Based on the eligible merchandise subtotal.

Certain products, oversized packages, remote destinations, special delivery areas, or expedited shipping services may be excluded from free-shipping promotions.

Shipping offers may be changed, suspended, or discontinued where permitted by law. The shipping rate and terms shown during checkout will apply to the order.

4. ESTIMATED SHIPPING TIME

After an order has been processed and transferred to the shipping carrier, standard shipping usually takes approximately:

3–7 business days

This shipping estimate begins after the order has completed the 1–2-business-day processing period.

Delivery times are estimates and are not guaranteed arrival dates.

Delivery may require additional time because of:

• Customs clearance;
• Remote-area delivery;
• Incorrect or incomplete address information;
• Local carrier delays;
• Severe weather;
• Public holidays;
• Transportation disruptions;
• Peak shopping seasons;
• Postal or carrier strikes;
• Government restrictions; or
• Other circumstances outside our reasonable control.

If a different delivery estimate is displayed during checkout, the estimate displayed at checkout will normally apply.

5. TOTAL ESTIMATED DELIVERY TIME

Total estimated delivery time consists of:

Processing Time + Shipping Time

Most orders require:

• Processing: 1–2 business days;
• Shipping: 3–7 business days; and
• Total estimated delivery time: approximately 4–9 business days.

For example, an order requiring 1–2 business days for processing and 3–7 business days for shipping may take approximately 4–9 business days in total.

Business days generally exclude Saturdays, Sundays, and public holidays.

Delivery estimates do not include delays caused by customs clearance, remote-area delivery, failed delivery attempts, severe weather, carrier interruptions, or other circumstances outside our reasonable control.

6. SHIPPING ORIGIN AND FULFILLMENT LOCATIONS

TUSSHOP may fulfill orders from different warehouses, suppliers, or fulfillment partners based on:

• Product availability;
• Product category;
• Customer destination;
• Warehouse location;
• Delivery efficiency; and
• Carrier availability.

Products sold by TUSSHOP may include mirrors, rechargeable devices, health and household products, beauty and personal-care items, clothing, accessories, and other consumer products.

As a result, products within the same order may occasionally be stored in different fulfillment locations.

7. SPLIT SHIPMENTS

An order containing multiple products may be divided into separate shipments.

When an order is shipped separately:

• You may receive more than one package;
• Packages may arrive on different dates;
• Each package may have a separate tracking number; and
• Products may be shipped by different carriers.

Customers will not normally be charged additional shipping fees solely because TUSSHOP divides an order into multiple shipments.

Please do not assume that an item is missing until all tracking numbers and packages associated with the order have been reviewed.

8. ORDER TRACKING

When your order has shipped, we will normally send a shipping-confirmation email containing a tracking number or tracking link.

Please allow approximately 1–3 business days after receiving the shipping confirmation for tracking information to update in the carrier’s system.

Tracking may initially display statuses such as:

• Label created;
• Shipment information received;
• Pre-shipment;
• Awaiting carrier pickup; or
• Tracking information not yet available.

These statuses do not necessarily mean that the order has not shipped. Some carriers require additional time to scan and update packages.

If your tracking information has not updated for an extended period, contact us at:

tusshopofficial@gmail.com

Please include your order number and tracking number.

9. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information during checkout.

Before submitting an order, please confirm:

• Recipient’s full name;
• Street address;
• Apartment, suite, building, or unit number;
• City;
• State, province, or region;
• Postal or ZIP code;
• Country or region;
• Telephone number; and
• Email address.

TUSSHOP is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer.

If you notice an error in your delivery information, contact us immediately at:

tusshopofficial@gmail.com

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.

10. ADDRESS CHANGES AFTER SHIPMENT

Once an order has been shipped, TUSSHOP may be unable to change the delivery address.

Customers may need to contact the shipping carrier directly to request:

• Address correction;
• Package redirection;
• Delivery rescheduling;
• Collection from a local facility; or
• Another available delivery option.

Any carrier charges associated with address correction, redirection, storage, re-delivery, or return transportation may be the customer’s responsibility.

TUSSHOP cannot guarantee that the carrier will approve a requested address change.

11. CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, value-added tax, brokerage charges, customs-processing fees, or other charges imposed by the destination country or region.

Unless expressly stated during checkout, these charges are not included in the product price or shipping fee.

The recipient is responsible for paying any applicable:

• Customs duties;
• Import taxes;
• Brokerage fees;
• Value-added taxes; and
• Local processing charges.

TUSSHOP cannot control or predict the amount of these charges.

Customers should contact their local customs authority for information about possible import charges before placing an order.

Refusing a package because of customs duties or import charges does not automatically qualify the order for a full refund. Any refund will remain subject to our Refund Policy and may be reduced by shipping, return, customs, storage, or handling expenses incurred.

12. CUSTOMS CLEARANCE

International shipments may be inspected, held, or delayed by customs authorities.

Customers may be required to provide:

• Identification;
• Tax information;
• Import documentation;
• Proof of purchase;
• Product-use information; or
• Other documents requested by customs or the carrier.

Failure to provide required information may result in:

• Delivery delays;
• Return to sender;
• Storage charges;
• Abandonment of the package; or
• Disposal under local regulations.

TUSSHOP is not responsible for delays caused by customs inspections or the customer’s failure to complete required customs-clearance procedures.

13. FAILED DELIVERY ATTEMPTS

Shipping carriers may attempt delivery one or more times.

If delivery cannot be completed, the carrier may:

• Leave a delivery notice;
• Reschedule delivery;
• Hold the package at a local facility;
• Transfer the package to an authorized pickup location; or
• Return the package to the sender.

Customers are responsible for monitoring tracking information and arranging collection or re-delivery when required.

Additional shipping fees may apply if an order must be shipped again because of:

• Missed delivery attempts;
• Failure to collect the package;
• Incorrect or incomplete address information;
• Refusal of delivery;
• Failure to pay customs charges; or
• Failure to complete customs-clearance requirements.

14. PACKAGES RETURNED TO SENDER

A package may be returned to the sender because of:

• Incorrect or incomplete delivery information;
• An unclaimed package;
• Failed delivery attempts;
• Customer refusal;
• Customs refusal;
• Unpaid customs charges;
• Import restrictions; or
• Failure to cooperate with the carrier.

If a package is returned, we will review the circumstances after the package has been received.

Depending on the circumstances, we may offer:

• Re-shipment after additional shipping charges are paid;
• A refund excluding original shipping costs;
• A partial refund after deducting return or handling expenses; or
• Another reasonable solution.

Refunds cannot normally be completed until the returned package has been received and inspected.

15. LOST PACKAGES

A shipment is not automatically considered lost because tracking has temporarily stopped updating or because an estimated delivery date has passed.

If tracking has shown no meaningful movement for an extended period, contact us at:

tusshopofficial@gmail.com

Please provide:

• Your full name;
• Order number;
• Tracking number; and
• Complete delivery address.

We may contact the carrier and begin a shipment investigation.

Carrier investigations may require several business days or longer. A refund, replacement, or other resolution may be provided after the carrier confirms that the package is lost or after TUSSHOP determines that the order qualifies for compensation.

16. PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check the delivery area, entrance, mailbox, porch, garage, or other safe location;
2. Ask household members, neighbors, reception staff, building staff, or mailroom personnel;
3. Check whether the carrier included a delivery photograph or location note;
4. Confirm that the delivery address on your order is correct; and
5. Contact the carrier for additional delivery details.

After completing these steps, contact us at:

tusshopofficial@gmail.com

We will make reasonable efforts to assist with the carrier investigation.

However, TUSSHOP cannot guarantee reimbursement for a package that the carrier confirms was correctly delivered to the shipping address provided by the customer.

17. DAMAGED, DEFECTIVE, MISSING, OR INCORRECT PRODUCTS

Please inspect your order promptly after delivery.

If a package or product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible, preferably within 48 hours after delivery.

Please provide:

• Your order number;
• A description of the issue;
• Clear photographs of the outer package;
• A photograph of the shipping label;
• Clear photographs or videos of the product;
• Photographs of all included parts and accessories; and
• Any other information reasonably requested by our customer-service team.

Do not discard the product, packaging, accessories, or shipping materials until our review has been completed.

Depending on the circumstances, we may offer:

• A replacement;
• A replacement part or accessory;
• A refund;
• A partial refund; or
• Another appropriate resolution.

18. MIRRORS, ELECTRONIC PRODUCTS, AND FRAGILE ITEMS

Some TUSSHOP products, including mirrors, wall-mounted mirrors, rechargeable mirrors, lighting products, electronic devices, and other fragile household items, may require special handling and inspection.

Customers should inspect these products before:

• Removing protective films;
• Completing permanent installation;
• Drilling mounting holes;
• Discarding original packaging;
• Using mounting accessories; or
• Making modifications.

Damage caused after delivery by improper handling, installation, assembly, impact, misuse, water exposure, incorrect charging, unauthorized modification, or failure to follow product instructions is not considered shipping damage.

Please keep all original packaging until you have confirmed that the product is complete, undamaged, and operating correctly.

19. PO BOXES AND REMOTE DELIVERY AREAS

Some products or shipping carriers may not support delivery to:

• PO boxes;
• APO or FPO addresses;
• Military addresses;
• Parcel lockers;
• Islands;
• Remote areas; or
• Restricted delivery regions.

If the selected carrier cannot deliver to the address provided, we may contact you to request an alternative address.

Remote-area surcharges or additional delivery time may apply.

20. ORDER CANCELLATIONS

Orders may be cancelled only before they have entered processing, packing, or fulfillment.

Once an order has been:

• Packed;
• Transferred to a warehouse or fulfillment partner;
• Assigned a tracking number; or
• Shipped,

cancellation may no longer be possible.

If an order has already shipped, the customer must wait for delivery and then request a return in accordance with our Refund Policy.

Submitting a cancellation request does not guarantee that an order can be cancelled.

21. DELIVERY DELAYS

Delivery times are estimates and may be affected by events outside our reasonable control.

Possible causes of delay include:

• Severe weather;
• Natural disasters;
• Customs inspections;
• Public-health emergencies;
• Government restrictions;
• Postal or transportation strikes;
• Carrier disruptions;
• Airport or port congestion;
• Supply-chain interruptions;
• Public holidays;
• Peak shopping periods; and
• Local delivery conditions.

A delay does not automatically qualify an order for cancellation or refund while the shipment remains in active transit.

We will make reasonable efforts to assist customers and obtain available updates from the shipping carrier.

22. PRE-ORDERS AND BACKORDERS

Products identified as pre-order, backorder, made-to-order, or awaiting restock may require additional processing time.

Estimated shipping dates for these products are provided for reference and may change because of:

• Manufacturing delays;
• Inventory changes;
• Supplier delays;
• Transportation interruptions; or
• Other operational circumstances.

If an order includes both available and pre-order products, TUSSHOP may:

• Hold the shipment until all products are available; or
• Ship available products separately.

Relevant information will normally be displayed on the product page or communicated by email.

23. SHIPPING PROMOTIONS

Shipping promotions may be subject to:

• Minimum purchase amounts;
• Selected products;
• Specific countries or regions;
• Eligible shipping methods;
• Promotion dates;
• Customer eligibility; and
• Additional terms displayed on the website.

Unless otherwise stated, shipping thresholds are calculated after discounts and before taxes, customs charges, and other government fees.

If an order is changed, partially cancelled, or partially refunded and no longer meets the free-shipping threshold, shipping costs may be deducted where permitted by law.

24. RETURNS AND REFUNDS

Shipping-related returns, refunds, cancellations, replacements, and exchanges are governed by our Refund Policy.

Original shipping charges are normally non-refundable unless:

• The item was defective;
• The wrong product was sent;
• The product was damaged during transportation;
• TUSSHOP made a confirmed fulfillment error; or
• Applicable law requires otherwise.

The office address shown on our website is not automatically an authorized return address.

Customers must contact us and receive return authorization and return instructions before sending any product.

Items sent to an unauthorized address may not be accepted or refunded.

25. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy to reflect changes in:

• Shipping services;
• Delivery estimates;
• Shipping rates;
• Carrier arrangements;
• Fulfillment locations;
• Available destinations;
• Promotional programs;
• Business operations; or
• Legal requirements.

The latest version will be published on this page with an updated revision date.

Continued use of the website after an updated Shipping Policy is published constitutes acknowledgment of the revised policy where permitted by law.

26. CONTACT INFORMATION

For questions regarding shipping, tracking, delivery, customs, damaged packages, or lost shipments, contact us at:

Trade Name: TUSSHOP
Website: www.tusshop.com
Email: tusshopofficial@gmail.com
WhatsApp: +852 5997 5182

Office Address:
RM. 11-7C, 15/F, Landmark North
No. 39 Lung Sum Avenue
Sheung Shui, New Territories
Hong Kong

The office address above is not automatically an authorized return address. Please contact us and obtain return instructions before returning any product.